Design
Interface, identity, and the argument a product makes before anyone reads a word.
Four projects
How I work
Most of what gets called design happens before anything is drawn. It is deciding what the thing is for, who is going to be holding it, and what they are allowed to get wrong.
I work from the actual situation rather than a persona document. With the robot study that meant asking students and staff what they would actually want a robot on campus to do, before anyone decided for them. With the review system it meant noticing that the barrier was never the writing. It was the five minutes of typing.
The visual work comes last and takes the least time. If the framing is right the interface mostly follows. If it is wrong, no amount of typography rescues it.
Voice to Value
Designing the capture flow so that what gets asked for is a sentence or two of speech, not a form with a microphone bolted onto it. The hard part was keeping the result recognisably the speaker's own.
View project ↗Human robot interaction
What a campus robot would have to be like before students and staff trusted it. A summer internship in a study of 59 people, with a Pepper robot present in the corridor and in every interview.
View project ↗AIKAA
Designing demos around how a company actually operates rather than how its process document says it does. A bakery taking orders on five channels needed one list before it needed anything clever.
View project ↗NeuroClima
A municipal officer, a researcher and a school student ask the same corpus three different questions. Deciding what an answer should look like for each of them was a framing decision well before it was a technical one.
View project ↗